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Delivery

Do you ship internationally?

Currently, we only deliver to addresses in the UK.

How much will delivery cost?

We provide a delivery cost calculator in the checkout area of our site, and the is the best tool to calculate the cost of your delivery.

How long will delivery take?

Delivery takes 48hrs from notification of your order being accepted by our team.

What if the packages I receive are damaged or leaking?

At the time of delivery, if there are clear signs of damage or leakage to/from the package, please ask the courier to return it to our depot.

We will always endeavour to send you the goods in perfect condition, but in the unlikely and unfortunate event that you discover your goods are damaged or leaking, please contact us immediately and detail as much of the issue as you can.

We also require the following evidence:

  • Photographs showing the damage or fault. Including a photograph(s) showing the intact seal of the damaged/broken/spoiled bottle.
  • The product and packaging in its entirety – please do not throw anything away.

Payment

What Payment Methods Are Accepted?

Visa, Mastercard, PayPal, bank transfer are all forms of acceptable payment.

How secure are payments through the website?

The BSL Bottle Shop website uses the payment provider Stripe to process payments. Both providers are certified to the most stringent security checks in the payment industry.

Notice from Stripe:

“Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we make use of best-in-class security tools and practices to maintain a high level of security at Stripe.”

Will I need to show some form of identification?

You do not need to show any form of identification, but we may validate your name, address and other personal information that you supply during the order process against official databases held by third-parties, to ensure that you are over the age of 18 and that your payment card and/or account is not being used without your consent. By accepting our terms and conditions at checkout, you consent to these checks being made.

Identity checks may be disclosed to a Credit Reference Agency, who may keep a record of your personal information. This check is only preformed to confirm your identity. All information supplied by you is treated securely under the Data Protection Act 1998.

Will there be extra security checks?

We may contact you to verify your order details, your name, address, delivery address and possibly a record of your identity. We may implement these checks for your extra protection, but these only happen in extreme circumstances.

Cancellation & Returns

What if I want to cancel my order?

You can cancel your order by contacting us directly within 24 hours.

What if want to return the goods?

If you wish to return goods, please contact us directly with the reason you wish to return the goods. There will be a collection surcharge of £7.50 for the return of the goods. Full refund including the delivery of the goods will be returned on the return of the goods in the same condition as they were dispatched.

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